Woebegone Terms & Conditions
Cancellation & Rescheduling Policy
Due to the nature of snorkelling, freediving and scuba diving activities in Jervis Bay, the following cancellation and rescheduling policy applies to all Woebegone Dive tours and courses.
We understand that plans can change. However, cancellations and rescheduling requests affect our ability to fill available spaces, so the following fees apply.
Customer Cancellations & Changes of Date
- More than 14 days before your tour/course: No cancellation or rescheduling fees apply.
- Between 7 and 14 days before your tour/course: A 25% fee applies to cancellations or changes of date.
- Within 7 days of your tour/course: A 50% fee applies to cancellations or changes of date.
- Within 72 hours of departure or course commencement: 100% of the booking fee will be forfeited. No refunds, credits or rescheduling will be available.
- Failure to attend (no-show): The full booking fee will be forfeited, with no refunds, credits or rescheduling available.
All cancellation and rescheduling fees are calculated as a percentage of the total booking value.
How to Cancel or Reschedule
You can self-manage your booking, including cancellations and changes of date, through the link provided in your original booking confirmation email, where available.
Alternatively, all cancellation and rescheduling requests must be submitted in writing to
info@woebegone.com.au.
Requests made by phone, social media or verbally will not be accepted as formal cancellation requests.
Cancellation fees are determined by the date and time your written request is received or your booking is changed through the online booking system.
All rescheduling requests are subject to availability.
COVID-19, Illness & Personal Circumstances
Cancellations or changes of date due to COVID-19, illness, travel disruptions or changes in personal circumstances are subject to the cancellation policy outlined above, except where otherwise required by Australian Consumer Law.
Cancellations by Woebegone Dive
All tours and courses are subject to change or cancellation, including at short notice, due to circumstances outside our control.
This may include:
- Adverse weather or unsafe ocean conditions
- Mechanical breakdowns or operational issues
- Failure to meet minimum participant numbers
- Other circumstances affecting the safety or operation of the activity
If Woebegone Dive cancels your tour or course, you will be offered the choice of:
- A full refund of the tour or course fee
- Rescheduling to another available date
- A gift voucher or credit for a future experience
If you have not been contacted regarding a cancellation, please expect your tour or course to proceed as scheduled.
Refunds & Third-Party Fees
All refunds exclude any non-refundable currency conversion fees, card processing fees or booking fees charged by third-party providers, including Saltpad and Stripe, except where a refund of those fees is required by law.
Refunds will be processed to the original payment method wherever possible.
Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law. Where customers are entitled to a refund or other remedy under applicable law, those rights will take precedence over this policy.
By completing a booking with Woebegone Dive, you acknowledge that you have read and agree to these Terms & Conditions, subject to your rights under Australian Consumer Law.
